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Daniel McMillen

Joined Mar 13, 2022

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Last activity Jan 04, 2024

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Latest activity by Daniel McMillen

Daniel McMillen commented,

CommentMetrics, attributes, and filters

How do I create a report similar to the default query "Efficiency: Tickets by first reply time brackets" but instead of showing the first reply time overall I would like to see the first reply time for my business hours? I have tried using the first reply time business hours filter but it seems to show averages etc as opposed to the percentage like the original query.

I would like to see a percentage of reply times based on my business hours like the report below. For example, in this image, the 8-24h and 24h+ filter is including tickets that have come in outside of operating hours.

View comment · Edited Mar 13, 2022 · Daniel McMillen

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