damien.duponchelle

Hi Jacob,

The issue is solved, there was a bug in the instance solved by Zendesk.

Thank you again for your support !

Damien

I can't create more than one brand with this Zendesk and I can't choose a brand in ticket form as you can see bellow.

Many thanks Jacob !

You are right, I should have this behavior but in my widget configuration the ticket form option is not diplayed as you can see bellow.

Do you have another idea ?

Thanks for your support !

Damien

Dear community,

I working with a new Zendesk plateforme installed from scratch. My software subscription allows to use ticket forms and I set many ticket forms, my ticket forms are working well with the help center contact page.

My issue is around the web widget (classic).

In the configuration I can't activate ticket forms and regarding this my end-users can not use ticket forms, this is really painful.

I don't understand where the issue is, do you have a clue?

Thank you for you help !

 

Bonjour Yann,

Pour reproduire un transfert de message, je vous suggère d'utiliser la fonctionnalité des "conversations annexes par email" qui produit exactement le même effet tout en restant dans Zendesk.

Voir cette page de documentation pour plus d'informations : https://support.zendesk.com/hc/fr/articles/4408844206746-Utilisation-des-conversations-annexes-dans-les-ticket

A bientôt.

Hello Pawel,

For me there isn't application or standard feature to make the behavior 1) and 2). I will consider a specific dev using the API to read tickets and complete fields as you want.

Regarding the third, you can use this criteria and trigger an email content/description :

> Comment Text | Contains at least one of the following words

https://support.zendesk.com/hc/en-us/articles/203662106-Streamlining-workflow-with-ticket-updates-and-triggers

I let others approve or not this thought.

Damien