Sadie
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Activity overview
Latest activity by Sadie-
Sadie commented,
Thanks so much for the quick answer!
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Sadie commented,
Hello! Is there any way to get this app to show in the sidebar on the left instead of behind the "Apps" button on the right side of a support ticket?
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Sadie commented,
When customers try to attach files to their replies to a ticket, that reply simply never shows up in our Zendesk instance at all, and the customer does not get any sort of bounce or error message. ...
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Sadie created a post,
Trigger: option to exclude acting agent
Existing trigger emails a group of agents when an action is taken on a ticket. We would like an option to email "everyone in the group but the agent when that agent updates a ticket". We don't need...
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Sadie commented,
Is there a way to email "everyone in the group but the agent when that agent updates a ticket"? We don't need our agents to be emailed about their own updates to a ticket, just to anyone else's upd...