Sadie

1. Apps and integrations
2. Apps and integrations advice and troubleshooting
3. Installing and using the Tag Locker app

Thanks so much for the quick answer!

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• Sadie
• Created February 07, 2022 16:54
• 0 votes

1. Apps and integrations
2. Apps and integrations advice and troubleshooting
3. Installing and using the Tag Locker app

Hello!  Is there any way to get this app to show in the sidebar on the left instead of behind the "Apps" button on the right side of a support ticket?

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• Sadie
• Created February 05, 2022 23:07
• 0 votes

1. Guide
2. ...
3. How to manage the help center
4. What are the attachment limits in Help Center?

When customers try to attach files to their replies to a ticket, that reply simply never shows up in our Zendesk instance at all, and the customer does not get any sort of bounce or error message. ...

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• Sadie
• Created October 15, 2021 23:49
• 1 vote

1. Objects and rules
2. ...
3. Business rules
4. About triggers and how they work

Is there a way to email "everyone in the group but the agent when that agent updates a ticket"? We don't need our agents to be emailed about their own updates to a ticket, just to anyone else's upd...

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• Sadie
• Created October 13, 2021 18:33
• 0 votes