
Sadie
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Recent activity by Sadie-
Thanks so much for the quick answer!
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Hello! Is there any way to get this app to show in the sidebar on the left instead of behind the "Apps" button on the right side of a support ticket?
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When customers try to attach files to their replies to a ticket, that reply simply never shows up in our Zendesk instance at all, and the customer does not get any sort of bounce or error message. ...
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Is there a way to email "everyone in the group but the agent when that agent updates a ticket"? We don't need our agents to be emailed about their own updates to a ticket, just to anyone else's upd...