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Anja
Joined Apr 18, 2023
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Last activity Apr 18, 2023
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Latest activity by Anja
Anja commented,
CommentAdditional ticket channels
I would like to use the function to request an article through the context panel in a ticket. I wonder how to get the "Knowledge" icon into the ticket? I currently only see the "Knowledge Capture" via the app in the sidebar or by clicking on the magnifying glass icon.
I'm referring to:
Requesting an article in Knowledge
You can submit an article request directly from the Knowledge section in the context panel.
To request an article in Knowledge
- In the ticket that you are working on, click the Knowledge icon () to open the context panel.
- In the Knowledge section of the context panel, click the Create or request article icon (+), then select Request article.
View comment · Edited Apr 18, 2023 · Anja
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