Anton
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Total activity21
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Last activity
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Activity overview
Latest activity by Anton-
Anton commented,
I've made tests, and yes... the same issue as Vladimir Kochkovski. Let us know when this can will be resolved, so we can recommend customers to upgade to this experience. It works much better for m...
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Anton commented,
Lisa Tam Thank you for offering the workaround. Yet, I hope the "collect information" step will be available soon to enable collecting the information for social messaging, where forms are not supp...
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Anton commented,
In Slack, you can receive e-mails into any #channel. Click the Channel name-> Integrations->Send Emails to this channel to get a mailbox address. Then set up Explore dashboard schedule to send to ...
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Anton commented,
Florian W. The only way to route such messaging tickets now is to assign those to different brands. But you must have multi-brand enabled.
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Anton commented,
It’s expected behavior. They can see your comment, but you, as requester can’t. Messages, that were sent from different emails, create private comments in zendesk tickets. https://support.zendesk....
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Anton commented,
Zendesk takes your avatar from public sources. E.g. if you use Gmail or Gravatar everyone can get your profile picture from there.
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Anton created a post,
Signatures in ticket comments sent via channel apps
When posting comments to tickets created via channel apps ( e.g. Google play ) agent signature is added and seen in the agent workspace, though the signature is not sent channel. I think an agent ...