Anton

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Chat Bot Should Check if Agent Online

Has anyone tried to use agent availability API with bot to get it? https://developer.zendesk.com/api-reference/agent-availability/agent-availability-api/introduction/

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• Anton
• Created September 15, 2023 12:34
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Malware Scanning - We Want Your Feedback!

Can someone clarify if messaging channels are protected against malware as well?

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• Anton
• Created September 05, 2023 13:49
• 0 votes

1. Agent guide
2. Ticket basics
3. About the Zendesk Agent Workspace

Florian The only way to route such messaging tickets now is to assign those to different brands. But you must have multi-brand enabled.UPDATEthis issue have been fixed, now you can use the channel ...

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• Anton
• Edited September 01, 2023 11:48
• 0 votes

1. Bots and automation
2. Custom bots and bot building documentation
3. Using the bot builder to create a social messaging bot

Any update regarding data capture for social messaging?

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• Anton
• Created August 28, 2023 08:38
• 0 votes

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Regarding upcoming changes to Answerbot and Flow Builder

Hi Jonathan Aniano thank you for this good news - it makes things way less complicated for us. 

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• Anton
• Created August 16, 2023 08:23
• 0 votes

1. Zendesk updates
2. Announcements
3. Announcing custom ticket field settings for the Messaging Web Widget and Zendesk SDKs

It's a nice update! Though any plans for: 1) Multilanguage support for greeting and follow-up messages. Please note a dynamic content in the greeting will silently break the configuration form in t...

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• Anton
• Created August 14, 2023 12:12
• 1 vote

1. Community
2. Zendesk Apps Framework (ZAF) Q&A
3. Wants to Hit my custom api whenever user installs by zendesk support app.

... unless you have the paid app - in this case you can configure stripe webhooks. 

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• Anton
• Created August 02, 2023 14:03
• 0 votes

1. Community
2. Zendesk Apps Framework (ZAF) Q&A
3. How much time it takes to review & list app in the zendesk marketplace..

Our latest submission took around a week to be published

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• Anton
• Created August 02, 2023 09:47
• 0 votes

1. Zendesk updates
2. Announcements
3. Important announcement: Upcoming changes to the Explore dashboard builders

Second migration in 5 years without proper migration tool?

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• Anton
• Created July 26, 2023 12:48
• 7 votes

1. Bots and automation
2. Custom bots and bot building documentation
3. About Sunshine Conversations platform access and support

Can you clarify a case ( suite Enterprise customer) 1) We use native Zendesk integration for WhatsApp for 30K MAU 2) we start using SunCo API, and connect Viber channel with <1K MAU. Will both ch...

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• Anton
• Created July 26, 2023 12:08
• 0 votes