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Jacqueline

Joined Apr 25, 2022

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Last activity Dec 14, 2022

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Latest activity by Jacqueline

Jacqueline commented,

CommentHow to solve issues with the email channel

Hi Zendesk Team,

I have one ticket (#abcd) in particular where Requesters had history of sending new ticket to support+idabcd@mycompany.com, which we have already advised requester to send to support@mycompany.com instead. 

Requesters Forwarded the email (where he sent to support+idabcd@mycompany.com) to the correct support@mycompany.com without the wrong address, but the new email still threaded to #ticketabcd.

Please advise if this should be the correct behavior?

View comment · Edited Jun 16, 2022 · Jacqueline

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Jacqueline commented,

Community comment Feedback - Admin Center

I have the same concern as Syd and I have over 120+ names to clone over. Would be good to see this implemented, like cloning triggers/views.

Thanks!

View comment · Posted May 20, 2022 · Jacqueline

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Jacqueline commented,

CommentExtending Zendesk

I would like to see the settings of the target I set up but there is no Edit button in Admin Center > Apps and Integrations > Targets > Targets.

The target in the screenshot below has no link to another page.

View comment · Posted Apr 25, 2022 · Jacqueline

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