Ronit Gieske
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Last activity
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Activity overview
Latest activity by Ronit Gieske-
Ronit Gieske commented,
Are there any integrated CSAT apps that provide an in phone CSAT survey solution? It's very surprising that Zendesk doesn't have this feature when Freshdesk does.
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Ronit Gieske commented,
Business hours by Group should be made available for the Professional Plan - Messaging. It is available for Chat and should be for Messaging as well. Different teams operate during different hours...
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Ronit Gieske commented,
Thanks Martin - Besides responding in this forum. What does Zendesk do with these suggestions?
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Ronit Gieske created a post,
CSAT For Talk - Initiation upon end of call rather than ticket status
AnsweredWe would like the ability to trigger the CSAT email/text after the end of a phone call. Currently, the only option is to initiate based on the Ticket Status which is not ideal as it may be too earl...
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Ronit Gieske created a post,
More robust Talk metrics should be available such as hold time details, transfer details, and call transcripts
AnsweredSimple Talk metrics details are not currently available in any reports.Hold Time details - length of hold time per hold instance in the case of multiple holds on one callAgent transfer details - wa...