Ronit Gieske

1. Community
2. Feedback - Ticketing System (Support)
3. Notification if No Email Address Associated with Requester

We just came across this issue too. Wow! There's got to be a solution for this. Zendesk - are you listening?

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• Ronit Gieske
• Created August 28, 2023 17:28
• 1 vote

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Answer Bot / Messaging - Insert Custom Links

This has been in queue for at least 5 years. Any updates Zendesk?  

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• Ronit Gieske
• Created July 26, 2023 22:03
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. How can I split a ticket natively?

This is basic functionality that is necessary for proper ticket handling. Split n Close app only functions properly if you adopt the paid version and paying $3/user/month is absolutely ludicrous. H...

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• Ronit Gieske
• Created July 26, 2023 19:35
• 0 votes

1. Community
2. Feedback - Voice (Talk)
3. CSAT For Talk

Are there any integrated CSAT apps that provide an in phone CSAT survey solution?  It's very surprising that Zendesk doesn't have this feature when Freshdesk does.

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• Ronit Gieske
• Created February 13, 2023 22:36
• 3 votes

1. Objects and rules
2. ...
3. Business rules
4. Setting your schedule with business hours and holidays

Business hours by Group should be made available for the Professional Plan - Messaging. It is available for Chat and should be for Messaging as well.  Different teams operate during different hours...

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• Ronit Gieske
• Created October 27, 2022 16:47
• 1 vote

1. Community
2. Feedback - Voice (Talk)
3. More robust Talk metrics should be available such as hold time details, transfer details, and call transcripts

Thanks Martin -  Besides responding in this forum. What does Zendesk do with these suggestions?  

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• Ronit Gieske
• Created October 27, 2022 16:45
• 0 votes