Ronit Gieske
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Votes on activity by Ronit Gieske-
CSAT For Talk - Initiation upon end of call rather than ticket status
AnsweredWe would like the ability to trigger the CSAT email/text after the end of a phone call. Currently, the only option is to initiate based on the Ticket Status which is not ideal as it may be too earl...
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More robust Talk metrics should be available such as hold time details, transfer details, and call transcripts
AnsweredSimple Talk metrics details are not currently available in any reports.Hold Time details - length of hold time per hold instance in the case of multiple holds on one callAgent transfer details - wa...