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Smart Helpdesk
Joined Mar 04, 2024
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Last activity Mar 04, 2024
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Smart Helpdesk commented,
Community comment Feedback - Ticketing system (Support)
We are having the same issue it seems to be with the replies.
An email is sent to HB from Olivia with Pearl as CC.
Pearl responds to Olivia with HB as the CC.
Zendesk shows HB as the To and Olivia as CC
The original email has it correct with Olivia as the To and HB as the CC.
View comment · Posted Mar 04, 2024 · Smart Helpdesk
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