Evan Shapiro

Hello, I understand this may not be available in the front end, but is there any way to get the ability to list ALL personal views, not just my own, via the API? We want to ensure that people who were added to guided mode do not have any legacy personal views that they may have created and are using, we want to know that they are only working out of the views assigned to them by the leadership team.

We have a service that tags our tickets after running them through an NLP model, we want to use skill based routing, but since we don't have the ability to update a skill this makes it much much harder for us to implement this in the way that we want to.  In an ideal world we can do this from the API, this is something that should absolutely be possible.