Evan Shapiro

1. Community
2. Feedback - Ticketing System (Support)
3. Allow admins to view agent macros

Hello, I understand this may not be available in the front end, but is there any way to get the ability to list ALL personal views, not just my own, via the API? We want to ensure that people who w...

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• Evan Shapiro
• Created January 17, 2023 22:46
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Ability to update Skills from macros or triggers

We have a service that tags our tickets after running them through an NLP model, we want to use skill based routing, but since we don't have the ability to update a skill this makes it much much ha...

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• Evan Shapiro
• Created June 15, 2021 22:16
• 1 vote