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Jasmine Gilbert

Joined Jan 26, 2023

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Last activity Oct 30, 2024

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ACTIVITY OVERVIEW

Latest activity by Jasmine Gilbert

Jasmine Gilbert commented,

CommentTicket automation and collaboration

This sounds really interesting, but before i invest time and effort exploring it are you able to advise which ZD plans it will be enabled for once released, and/or if there are going to be additional charges? 

Thanks

View comment · Posted Jun 10, 2024 · Jasmine Gilbert

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Jasmine Gilbert commented,

CommentGeneral questions and issues about tickets

Dane Is it possible to remove the ‘Mark as solved’ option for end users in the help center? We rarely assign tickets to individual agents so this option is rarely available for our users, the result is unnecessary confusion and disappointment.

View comment · Posted Apr 30, 2024 · Jasmine Gilbert

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Jasmine Gilbert commented,

Community comment Q&A - Objects, workspaces, and rules

After trawling through various discussions I found that just this month Zendesk released a new agent home page (https://support.zendesk.com/hc/en-us/articles/5064623131418) that may meet some of the requirements mentioned here. 

View comment · Posted Jan 04, 2024 · Jasmine Gilbert

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Jasmine Gilbert commented,

CommentEnd users and organizations

Hi... Is it possible for end users to set org level ticket sharing/visibility themselves? Rather than a zendesk admin setting it for them. Thanks

View comment · Posted Mar 27, 2023 · Jasmine Gilbert

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