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Kevin Maughan
Joined Aug 22, 2022
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Last activity Nov 07, 2022
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Latest activity by Kevin Maughan
Kevin Maughan commented,
@... - for those of us who were unable to attend the 'PM Roundtable on Agent Workspace', is there a link to the recording available?
View comment · Posted Nov 07, 2022 · Kevin Maughan
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Kevin Maughan commented,
Thank you Jonathan Aniano - I do appreciate your candor and forthright response. A middle road that includes all of us is possible. While this vision takes shape, please include our account to the exclusion list for the auto upgrade
View comment · Posted Aug 22, 2022 · Kevin Maughan
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Kevin Maughan commented,
I'd like to add my voice to the displeasure of being offered an *upgrade* that undermines the basic UI flow for email based ticket management in favor of chat/messaging. Choosing winners and losers within your customer base doesn't strike me a strategic unless you are actively interested in winnowing out your luddite customers that have the temerity to still value email-based support. Strikes me as development disconnected from the real world ... without an interest in doing the heavy lifting to make this a win-win for all customers.
View comment · Posted Aug 22, 2022 · Kevin Maughan
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