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Kevin Maughan

Joined Aug 22, 2022

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Last activity Nov 07, 2022

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Latest activity by Kevin Maughan

Kevin Maughan commented,

CommentSetting up Agent Workspace

@... - for those of us who were unable to attend the 'PM Roundtable on Agent Workspace', is there a link to the recording available?

View comment · Posted Nov 07, 2022 · Kevin Maughan

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Kevin Maughan commented,

CommentSetting up Agent Workspace

Thank you Jonathan Aniano - I do appreciate your candor and forthright response.  A middle road that includes all of us is possible.  While this vision takes shape, please include our account to the exclusion list for the auto upgrade

View comment · Posted Aug 22, 2022 · Kevin Maughan

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Kevin Maughan commented,

CommentSetting up Agent Workspace

I'd like to add my voice to the displeasure of being offered an *upgrade* that undermines the basic UI flow for email based ticket management in favor of chat/messaging.  Choosing winners and losers within your customer base doesn't strike me a strategic unless you are actively interested in winnowing out your luddite customers that have the temerity to still value email-based support.  Strikes me as development disconnected from the real world ... without an interest in doing the heavy lifting to make this a win-win for all customers.

View comment · Posted Aug 22, 2022 · Kevin Maughan

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