Judy Correia
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Last activity
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Activity overview
Latest activity by Judy Correia-
Judy Correia commented,
Yes, definitely useful. In addition to the use case defined above it would be helpful to include Organisation fields such as which packages or products customers are subscribed to.
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Judy Correia commented,
There are 2 types of created article metrics, one in the Team Publishing dataset (Articles created) and one in the Knowledge Capture dataset (Created articles). What is the difference between the t...
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Judy Correia commented,
We are in a similar situation. Currently have staff in Europe and North America that work M-F standard business hours but are looking to offer 24/7 support for critical issues. We are currently loo...
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Judy Correia commented,
Thanks, but does the search have the same limitation as Answer Bot which places much greater emphasis on the first 75 words of the article.
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Judy Correia commented,
Yes, I understand I can add more after, that is the problem. Seems a waste of time to have to enter a limited summary and then have to enter more detail again. Ideally, someone submitting an inquir...
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Judy Correia created a post,
Character limit in chat
AnsweredWhen submitting an inquiry via the chat widget on the Zendesk site the character limit is far too short. Inquiries have to be cut down to just a couple of sentences. But, when submitting the canned...
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Judy Correia commented,
Is it possible to set different messaging availability across customers? For example, messaging is available for all customers during local business hours, customers on a premium support model have...
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Judy Correia commented,
Same question as Haley, is it possible to customize an agents profile to add additional ticket fields?
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Judy Correia commented,
Does federated search work similar to Answer Bot whereby it places more emphasis on the first 75 words of an article/external content?
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Judy Correia commented,
The Setting up the Zendesk Federated Search external content API. link in the How the Federated Search API Works section of this article just relaunched this same article in a new tab.