Judy Correia

Total activity

46
Last activity

March 21, 2023 20:31
Member since

October 16, 2021 11:30
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8
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21

Activity overview

Latest activity by Judy Correia

Judy Correia commented, March 21, 2023 20:31
Hi - do the search counts include searches by agents via the Knowledge Capture App? Thx
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- Judy Correia
- Created March 21, 2023 20:31
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Judy Correia created a post, March 17, 2023 21:43
Reporting Resolved Chats
1. Community
2. Zendesk on Suite best practices
As part of our ticket deflection metrics we'd like to ID inquiries resolved via Chat. Existing default dashboards in Explore and Chat Admin allow us to see completed chats, however a completed chat...
- Judy Correia
- Created March 17, 2023 21:43
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Judy Correia commented, March 17, 2023 21:16
Are chat tags added as ticket tags if we have either the automatic or manual 'Automatic ticket creation feature selected?
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- Judy Correia
- Created March 17, 2023 21:16
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Judy Correia commented, March 17, 2023 21:13
Regarding the automatic ticket creation feature: 1. Whether this feature is set to automatic or manual is there an impact to metrics reported in the Zendesk Chat dashboard in Explore? 2. What are t...
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- Judy Correia
- Created March 17, 2023 21:13
- 0 votes
Judy Correia commented, March 14, 2023 18:48
Similar to the original 2 comments on this thread, tickets listed as one-touch tickets have more than 1 internal comment. The one-touch metric doesn't take into account internal comments. It seems ...
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- Judy Correia
- Created March 14, 2023 18:48
- 0 votes
Judy Correia created a post, February 22, 2023 19:49
Report on published article edits
1. Community
2. Zendesk Suite Q&A
Is it possible to report published articles edited and re-published? The articles edited metric in the Guide - Team Publishing data set reports all edits to an article, including in-progress articl...
- Judy Correia
- Created February 22, 2023 19:49
- 1 follower
- 0 comments
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Judy Correia commented, February 16, 2023 21:14
Agreed with some of the above comments re: even 1% variance in data accuracy is concerning, inconsistency in results when metric description (i.e. created, solved) is the same. In addition, I have ...
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- Judy Correia
- Created February 16, 2023 21:14
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Judy Correia created a post, February 07, 2023 20:36
Inaccurate searches with no results
1. Community
2. Zendesk Suite Q&A
How are 'Searches with no results' defined? In the Zendesk Guide dashboard 'Searches with no results (top 5)' with no results appears to show searches for which there articles. When searching our H...
- Judy Correia
- Created February 07, 2023 20:36
- 2 followers
- 0 comments
- 0 votes
Judy Correia created a post, February 07, 2023 19:39
Dashboards: End-user vs Staff member
1. Community
2. Zendesk Suite Q&A
Just looking for confirmation on how are end-users vs staff members are defined in the default Zendesk Guide dashboard. Are end-users only unlicensed users (i.e. customers) and staff members any ag...
- Judy Correia
- Created February 07, 2023 19:39
- 1 follower
- 0 comments
- 0 votes
Judy Correia commented, February 07, 2023 19:35
Thanks that worked!
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- Judy Correia
- Created February 07, 2023 19:35
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