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Judy Correia

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Activity overview

Latest activity by Judy Correia
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    Judy Correia commented,

    Is it possible to update an existing scheduled delivery to add/update users, update the delivery date and time and/or update the subject or message?

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    Judy Correia commented,

    Using an existing dashboard that we've used weekly to report prior week metrics for the last 9 months) and receiving this same error when filtering for a specific historical period. Any resolution?...

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    Judy Correia commented,

    Customer lists used to be a default feature, why the change? We have a need to pull a list of customers with a specific tag, is there a reporting alternative to pull this information?

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    Judy Correia commented,

    We have the same situation as Drey Tee above (comment dated Apr 27, 2021). I'm looking for a way to combine the first reply time report defined in this article with this first reply time report tha...

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    Judy Correia commented,

    My report seems to include the originating ticket comment (when ticket was created by a customer) in this report. I'd expect to see only agent first replies. why would the originating comment be in...

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    Judy Correia commented,

    For newbies, a step is missing. You need to be in an existing report or creating a new report to access the calculations. This menu isn't just available from Explore landing page. 

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    Judy Correia commented,

    No, our users are not manually changing the tags. As soon as they run the macro and submit the ticket the tag should be added. It appears in some cases the tag is not being added when the macro is ...

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    Judy Correia commented,

    Hi Pedro,  tags:your_macro_tag status<closed returns the same thing as the view, which is missing a few tickets. There are several applicable forms so tags:your_macro_tag form:"Your form title" sta...

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    Judy Correia created a post,

    View not updating

    We have a  view that is not updating. The view is setup with 3 conditions: - form is not X - tags contains at least one of the following SPECIFIC TEXT - status less than closed. The tag is populate...