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Bridget Connell

Joined Jan 04, 2022

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Last activity Jan 04, 2022

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Bridget Connell commented,

CommentTicket customization

I'm attempting to include a required field for agents creating new / open / pending tickets, however, when I go through the settings here, I'm only able to find this screen and no other options for the drop down menu noted above.

I have "end user" selected in this, but there was no option when I had agent selected either.

When I navigate to this window below, I'm not able to click on the options in this list and adjust settings. When I click on them, nothing happens:

View comment · Posted Jan 04, 2022 · Bridget Connell

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