FOCUS Customer Support Admin

1. Community
2. Zendesk Suite Q&A
3. Agent doesn't have option to mark as spam

I am administrator of my instance and just noticed that I no longer have "mark as spam" available in the action dropdown. Did something change? Thanks ~Lynn

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• FOCUS Customer Support Admin
• Created January 09, 2022 15:56
• 0 votes

1. Community
2. Feedback - Voice (Talk)
3. Ability to see option pressed on an IVR

Our situation truly needs this feature as part of our business model we transfer daily a great number of calls to outside numbers that do not have the ability to use Zendesk.

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• FOCUS Customer Support Admin
• Created December 01, 2021 16:23
• 3 votes