Deandrea Lewis
-
Total activity5
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes0
-
Subscriptions2
Activity overview
Latest activity by Deandrea Lewis-
Deandrea Lewis commented,
Hi. We are using the NOtify Requester of New Proactive ticket trigger, but for some reason the group, an consequently email address, that appears to the requester is not correct. FOr example, if an...
-
Deandrea Lewis commented,
Thank you for your response. She only has one email address in her profile and is only a member of one group. Let's say she is a member of group apples. When a proactive ticket is created the heade...
-
Deandrea Lewis commented,
We have multiple support addresses in our instance, however agents are assigned to one address (group). HOwever Jane, who is a member of supportA@email.com has her proactive requests appear to come...