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Deandrea Lewis

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Latest activity by Deandrea Lewis
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    Deandrea Lewis commented,

    It appears that based on the responses above that they have removed the functionality from the lower level plans. In my mind agents having the ability to create proactive tickets would be needed fu...

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    Deandrea Lewis commented,

    Correction - create tickets to new end users without being able to search all tickets  

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    Deandrea Lewis commented,

    Lori Anne Graziano I have the exact same issue and I am searching for an answer as well. Perhaps someone from Zendesk can confirm how to allow agents to create tickets but not be able to see all ti...

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    Deandrea Lewis commented,

    Hi. We are using the NOtify Requester of New Proactive ticket trigger, but for some reason the group, an consequently email address, that appears to the requester is not correct. FOr example, if an...

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    Deandrea Lewis commented,

    Thank you for your response. She only has one email address in her profile and is only a member of one group. Let's say she is a member of group apples. When a proactive ticket is created the heade...

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    Deandrea Lewis commented,

    We have multiple support addresses in our instance, however agents are assigned to one address (group). HOwever Jane, who is a member of supportA@email.com has her proactive requests appear to come...