Greg Mazurak

Hello we have a few groups other than IT in our zendesk setup.  I've recently attempted to assign tickets to people in the accounting group.  While I'm able to navigate to the accounting group and select the agent, the ticket never actually assigns (just shows as open without an assignment).  What am I doing wrong?

Our account owner has left the business and we need to make a change.  What is the process for us to get this taken care of?  I am in as an Admin, but don't have any option to change the owner it would appear.  Assistance is greatly appreciated.

Thank you,

Greg

Hello,

I'm new to Zendesk and had some general support questions.  I don't see an email address for that, so perhaps that's my first question.  Is there a support function?

On a more specific issues most of our users use email to open tickets.  Is there a way we can either use a secondary email address for urgent/critical tickets such that they are classified as such?  Or is there a way based on a word or phrase that we could have a ticket classified as critical?  Appreciate any feedback anyone might have.

Thank you,

Greg