Danielle DeCosta
-
Total activity13
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes1
-
Subscriptions6
Activity overview
Latest activity by Danielle DeCosta-
Danielle DeCosta commented,
One question I have that I have not been able to find here is does capitalization matter? I took over the help center from a prior colleague and we have a ton of duplicate labels some capitalized a...
-
Danielle DeCosta commented,
I am on Agent Workspace now and an open ticket is created from every chat. This doubles our ticket count because tickets are being created even though there really wasn't a ticket it was a chat. Ho...
-
Danielle DeCosta commented,
Thanks Brett! I read this so many times and never realized that "Default" was the field labeled for Domains I appreciate it!
-
Danielle DeCosta commented,
Is there a way to bulk import domains? We have our orgs synced from Salesforce but I am noticing the domain field is not filled in on most of our accounts. We bulk import custom fields to manually ...
-
Danielle DeCosta commented,
We have set up operating hours however we're finding that once these hours have ended, if a client does not close their chat window they can reply at any time and reopen their chat even if it is af...
-
Danielle DeCosta commented,
When we hire a new person, typically they are synced into our end users and I upgrade them to staff. Is there any article or insight you can provide that will explain how they are synced into our e...