Aline F.

1. Zendesk updates
2. Announcements
3. Announcing new in-view filtering capabilities

I have the same question as Moe. Does this new feature interfers with the guided/play mode?

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• Aline F.
• Created August 22, 2022 18:59
• 1 vote

1. Support
2. ...
3. General questions and issues about tickets
4. Can Zendesk Support equally distribute tickets amongst agents or groups?

Hi! I have a question about the distribution of chats to agents. What is the criteria for a chat to be assigned to an agent? I have an agent who is constantly being assigned chats even though there...

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• Aline F.
• Created October 13, 2021 12:44
• 1 vote

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Share queries without having to add to a dashboard

+2 This would be a nice addition, having to export the querie to only then being able to share with somenone who isn't an admin can get quite messy if you're talking about tons os queries and etc

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• Aline F.
• Created August 10, 2021 17:18
• 0 votes