Support Admin
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Total activity36
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Last activity
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Following0 users
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Followed by1 user
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Activity overview
Latest activity by Support Admin-
Support Admin commented,
Hello Christine Diego, No, I did not try the custom field approach because it won't work for assigning a user to a user segment. That assignment is only based on "real" tags (no support for user fi...
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Support Admin commented,
Sorry, but I am not seeing how this adds a tag to the user profile. Are some steps missing? My use case (as it is for many others) is to trigger off the user tag to assign a user to user segment (w...
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Support Admin commented,
The view condition "Ticket: Requester" seems illogical. If I set this condition, I cannot select any requester who is a user, or what is 99.5% of the situation. I can only select an agent, but I al...
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Support Admin commented,
Is this article still accurate? I don't see anything like this in my instance. Yes I can go to Account and Reports, but I have to create a Report first with limited settings, and then I can export,...
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Support Admin commented,
Just a little late for this topic's 10th anniversary!
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Support Admin commented,
How do we test the new workspace if we do NOT have access to the premium sandbox?
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Support Admin commented,
One, we don't need any of the enhancements. We only handle tickets, and do not support any other support channels (no calls, no chats). My concern is that we have custom app, tickets, triggers and ...
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Support Admin commented,
There is no field Access in the user profiles in my instance. Did they move where this is set?
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Support Admin commented,
Where is the default archive period set? We would prefer to have the archive to be 180 days when using views.
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Support Admin commented,
I find it very strange that the follow function for an article does NOT do the one thing a user would expect -- email them when the content is updated. Seems a very basic function?