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Grey Space

Joined Sep 09, 2022

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Last activity Jun 01, 2023

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ACTIVITY OVERVIEW

Latest activity by Grey Space

Grey Space commented,

CommentSetting up Talk

Hello,

If the callback greeting is playing, will the call be presented to agents? We are trying to build a workaround to have the callback greeting offered after 30 seconds. We made the callback recording 30 seconds of hold music, then the callback instructions happen.

If they are listening to that 30 seconds of music, will the call be offered to agents in that time?

View comment · Posted Jun 01, 2023 · Grey Space

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Grey Space commented,

CommentBuilding reports

Hey Daniel Aron,

Is there a more specific release date for this yet? We are in Q4 and without this reporting Flow Builder isn't a tool we can fully roll out.

Thanks,

Jake

View comment · Posted Oct 13, 2022 · Grey Space

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Grey Space commented,

Community comment Feedback - Ticketing system (Support)

Hello,

If we can't change the copy can you change it for us? The way it is currently worded makes it sound like the person can ask another question. When they do ask another question nothing is happening because they are at the end of the flow.

Thanks,

Jake

View comment · Posted Sep 15, 2022 · Grey Space

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