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fabricio aquino

Joined Jul 17, 2023

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Last activity Jul 17, 2023

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fabricio aquino commented,

CommentTicket automation and collaboration

Hi,

I realized that my update notifications to team members are not sending the internal notes, only the public replies even using the placeholder {{ticket.comments_formatted}}.

When the "Follower" notification (template) is sent, it works fine, but if the user is a follower and also a CC, the follower notification doen't fire, only the trigger one and then this one is not sending the whole ticket history, including the internal notes.

 

Someone has gone through this situation?

 

Thanks

 

 

 

View comment · Posted Jul 17, 2023 · fabricio aquino

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