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Zendesk Operations (ZJ)
Joined Sep 28, 2022
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Last activity Sep 28, 2022
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Latest activity by Zendesk Operations (ZJ)
Zendesk Operations (ZJ) commented,
Community comment Feedback - Chat and Messaging (Chat)
Hi,
I would also like to put in a vote for this feature. Our team handles up to 2 chats at a time, and having additional time following a chat being closed (10 minutes) to perform client requests, and escalate the ticket if needed would allow much more flexibility for the team to ensure each request is prioritized, without having to manually set oneself to invisible.
View comment · Posted Sep 28, 2022 · Zendesk Operations (ZJ)
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