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Joanna Gomez (test)

Joined Aug 26, 2022

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Last activity Mar 15, 2023

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Latest activity by Joanna Gomez (test)

Joanna Gomez (test) commented,

CommentSetting up Agent Workspace

This is becoming mandatory at the beginning of the year

 

View comment · Posted Nov 14, 2022 · Joanna Gomez (test)

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Joanna Gomez (test) created a post,

Post Q&A - Reporting and analytics

I cannot figure out how to create a report that will show the sum of a custom number field metric and only add tickets once not multiple time. The reports keep summing the same ticket ID multiple times so my sum is not accurate! In the photo - my calculated metric i am using to SUM is the last column - stops affected.

Posted Aug 26, 2022 · Joanna Gomez (test)

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