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Manuel Rodriguez Casal
Joined Oct 31, 2022
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Last activity Oct 31, 2022
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Latest activity by Manuel Rodriguez Casal
Manuel Rodriguez Casal commented,
CommentRouting
Hello, I'm really interested in this new feature.
I'd like to know if I'm going to be able to track status time for each agent.
We need to have KPI with number of calls and chats attended but also the time each agent has been in each status.
View comment · Edited Oct 31, 2022 · Manuel Rodriguez Casal
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