Sharra Rosichan
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Last activity
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Activity overview
Latest activity by Sharra Rosichan-
Sharra Rosichan commented,
I'm not sure if it helps, but we have a rubric that we use to QA our tickets. It's not as automated, but it does help keep things fair for grading on our tickets. Here are some examples of what is ...
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Sharra Rosichan created a post,
Localized Time Zones for Chat Ticket Creation
Feature Request Summary: Zendesk chat should localize the time zone in chat/tickets to what the account holder has sent in Account options. Description/Use Cases: Looking for a ticket from a...
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Sharra Rosichan created a post,
Datasets for Search including Searches by User (individual), not Group
Would it be possible to create datasets where we can look at individual searches by signed in Users?
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Sharra Rosichan commented,
I also agree - a Zendesk to Tableau direct link would be fabulous in helping share our metrics with our stakeholders.
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Sharra Rosichan commented,
We also need access to explore the datasets in other places besides Zendesk Explore.