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Hana
Joined Oct 14, 2024
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Last activity Oct 14, 2024
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Latest activity by Hana
Hana commented,
CommentTicket editor, assignee, and requestor
Hi team,
Just wondering is there a way to be visibly notified that a specific ticket was created based on an email sent to multiple requesters (aka emailed to the agent and several people in cc that are outside our organisation)?
I understand that we are able to see the original email and people cc'ed in it, but that means manually checking.
Many thanks!
View comment · Posted Oct 14, 2024 · Hana
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