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Hana

Joined Oct 14, 2024

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Last activity Oct 14, 2024

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Hana commented,

CommentTicket editor, assignee, and requestor

Hi team,

 

Just wondering is there a way to be visibly notified that a specific ticket was created based on an email sent to multiple requesters (aka emailed to the agent and several people in cc that are outside our organisation)?

I understand that we are able to see the original email and people cc'ed in it, but that means manually checking.

Many thanks!

View comment · Posted Oct 14, 2024 · Hana

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