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Dave Smith

Joined Oct 22, 2021

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Last activity Dec 28, 2023

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ACTIVITY OVERVIEW

Latest activity by Dave Smith

Dave Smith commented,

CommentUsers, groups, and organizations

Ruddy, you star!

That worked a treat! Thank you so much.

View comment · Posted Apr 05, 2022 · Dave Smith

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Dave Smith commented,

CommentUsers, groups, and organizations

Hi Ruddy,

Thanks for getting back to me. I can confirm that my theme is indeed API v2.

I have the various JQuery libraries referenced in the document_head.hbs file:

...and the rest laid out exactly as you have specified in my script.js file:

...but it still doesn't appear to be working. The Form listed to hide, still shows in the dropdown of a user in the "Davetopia" organisation. Am I missing something?

Thanks for all the help.

View comment · Posted Apr 04, 2022 · Dave Smith

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Dave Smith commented,

CommentUsers, groups, and organizations

Thank you for this Julien,

I have navigated to the site provided in the link you passed across and installed:

v3.6.0
v2.2.4
v1.12.4

...but my question is, what code is my formula above written in? After installing those 3 versions, it still is not working? I can't help but feel I'm missing something obvious, I just don't know what it is.

Thanks.

View comment · Posted Apr 04, 2022 · Dave Smith

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Dave Smith commented,

CommentUsers, groups, and organizations

Hello everyone,

Please bear with me here, as coding is not my forte in any way, so I'm looking for as simple answer as possible.

So, running on Zendesk's original post, I have taken the code and added to script.js:

$(window).on('load', function() {
 var i = 0;
 var checkExist = setInterval(function() {
 i++;
 if ($("a.nesty-input").length){
 clearInterval(checkExist);
 $("a.nesty-input").each(function() {
 $(this).bind( "click", function() {
 for (var c in HelpCenter.user.organizations) {
 if (HelpCenter.user.organizations[c].name !== "Davetopia"){
 $("#4414080754962").remove();
 } 
 
 //reserve space for additional organizations 
 }
 
 });
 });
 }
 if (i > 10){
 clearInterval(checkExist);
 }
 }, 100);
});

However, this just does not work. I've checked the obvious things, like the Form ID being correct and that the user I'm signed in as, is indeed a member of the "Davetopia" organisation.
However, the Form in question fails to hide and still shows in the dropdown.

I see people talking about JQUERY and VanillaJS and I'll be honest, I have no idea what that means or the differences. So, my (hopefully) very simple question is; why doesn't my code work?

Thanks everyone, sorry for being a bit of a ditz here!

 

View comment · Posted Mar 31, 2022 · Dave Smith

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Dave Smith commented,

Community comment Q&A - Tickets and email

This is perfect!

Thank you Nils!

View comment · Posted Feb 04, 2022 · Dave Smith

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Dave Smith created a post,

Post Q&A - Tickets and email

Hello all,

So, let me explain what I'm trying to do here. We use a third-party provider where we raise support cases. This is normally based off a request to do so, from a Zendesk ticket we get. We have to raise cases with our third-party provider via their support portal. During this process, we add an email address to which we want to receive the response.

Their system and our Zendesk system are not connected in any way, nor can they be. They run independently from each other.

When our third party respond to our request, they email us the resolution. What I would like, is for that email response, to go directly to the Zendesk ticket, rather than our inbox.

In order for this to work, when raising the request with our third party, we would need to enter the email address of the Zendesk ticket as a recipient address. Unfortunately, I have not been able to identify a way of determining what the email address of the ticket would be.

I know generically, ticket emails addresses are in the format:

support+idXXXX@domain.zendesk.com, but I need a way of identifying what the XXXX part is (as this seems to be a dynamic hexadecimal entry, rather than just the ticket ID).

Does anyone have any knowledge here?

Thank you in advance.

Dave

Posted Feb 03, 2022 · Dave Smith

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Dave Smith commented,

Community comment Feedback - Ticketing system (Support)

Perfect!

Thank you David Milward

View comment · Posted Jan 14, 2022 · Dave Smith

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Dave Smith commented,

Community comment Feedback - Ticketing system (Support)

David Milward - How did you get the sliding effect in your ticket form (in the Product field)?

View comment · Posted Jan 10, 2022 · Dave Smith

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Dave Smith commented,

Community comment Feedback - Help Center (Guide)

+1

View comment · Posted Dec 30, 2021 · Dave Smith

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Dave Smith commented,

Community comment Q&A - Users, groups, and organizations

Hi Heather,

Do you have any view on what the custom code would look like, in order to achieve this? Or a guide on how to set this up?

View comment · Posted Dec 01, 2021 · Dave Smith

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