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Mason Sherman

Joined Dec 21, 2023

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Last activity Dec 21, 2023

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Latest activity by Mason Sherman

Mason Sherman commented,

CommentViews, ticket status, and ticket fields

I have users that are authenticated and logged in via SSO (Keycloak) that click on pre populated form links and nothing is pre populating. These historically have worked in our environment and I am not sure what is causing the limitation. 

Any suggestions that I can look into Isaiah Allekotte ?

View comment · Posted Dec 21, 2023 · Mason Sherman

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Mason Sherman commented,

CommentTicket customization

I have created multiple pre filled out form links and now that we are authenticating with keycloak, even when logged in, the pre population is not functioning for any user in any browser. 

 

Is anyone else having a current issue with pre populated forms functioning? Can I get an assist from one of the product managers? 

View comment · Posted Dec 21, 2023 · Mason Sherman

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