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Andreas Walser

Joined Oct 16, 2021

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Last activity Dec 27, 2023

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Latest activity by Andreas Walser

Andreas Walser commented,

CommentWorking with articles in the knowledge base

Hi Brett

Thank you for your help. Ok, that's the old school way :-). But the draft articles do not appear in the insert link form.

Thank you.

View comment · Posted Oct 05, 2021 · Andreas Walser

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Andreas Walser commented,

CommentWorking with articles in the knowledge base

Hi 

how can I add a link to a DRAFT article? 

View comment · Posted Sep 28, 2021 · Andreas Walser

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Andreas Walser created a post,

Post Q&A - Chat, messaging, and widgets

Hi all

I have 2 issues regarding the web widget.

1.

I have set up a Ticket-Form with 3 custom fields:
1. Produktauswahl
2. Runtime - Lizenztyp
3. Designer - Lizenztyp

This Ticket Form works fine when I open it inside the GUIDE (left side of the screenshot). But when I open the same Ticket Form in the Web Widget I can only see the 3. custom field "Designer - Lizenztyp" (see right side of the screenshot).
1. Produktauswahl and 2.  Runtime - Lizenztyp are missing.

 

 

2: 

I am using the following code to pre-fill the web widget from the screenshot below. 

Pre-filling the subject and the description works fine. But the custom field is not pre-filled. The custom field is a dropdown with two values:

value,tag,default

Benutzer - Lizenz,benutzer_-_lizenz,false

Floating - Lizenz,floating_-_lizenz,false

 


contactForm: {
ticketForms: [{
id: 1900000042633,
title: false,
fields: [
{ id: 'description', prefill: { '*': 'Wir haben Interesse an einer DATAFLOW Runtime Einzelprodukt-Lizenz. Bitte um Kontaktaufnahme um weitere Details zu klären' } },
{ id: 'subject', prefill: { '*': 'DATAFLOW Runtime Einzelprodukt-Lizenz' } },
{ id: 1900000293073, prefill: { '*': 'Benutzer - Lizenz' } }
]
}]
}

 

what do I need to change to pre-fill the Designer - Lizenztyp field?

 

Posted Aug 27, 2021 · Andreas Walser

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