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Frédéric Mauroy
Joined Oct 16, 2021
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Last activity Oct 25, 2021
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Latest activity by Frédéric Mauroy
Frédéric Mauroy commented,
Possible improvement to Zendesk ;-)
Have a list of all users taking seats, and for what part of the system.
In our case we had only 10, so several clicks were needed to isolate those, but imagine consumers with many more seats...
Just my 2 cents.
View comment · Posted Aug 04, 2021 · Frédéric Mauroy
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Frédéric Mauroy commented,
Thanks a lot for the clarification, I must have missed something when reading about how seats are counted.
I removed a user that didn't need admin rights anymore and I've been able to add the new account to the Guide agents successfully.
Best regards!
View comment · Posted Aug 04, 2021 · Frédéric Mauroy
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Frédéric Mauroy commented,
Hi Dave, thanks for your quick reply.
We have 10 agents in Zendesk Support, and the new user is such an agent already. Could this mean a non-agent user has been set as having Guide access? Does suc h type of user exist? If so, is there an easy way to find this account? Or could it be something else? Why do we see "staff" in some places and "agent" in others? Are they the same user types?
When I edit a user that was admin in Guide yesterday, I can still put him back as admin or agent. Why can't I do the same with another agent? If the quota is reached, the option should be disabled on all users, no? Seems to me there is a discrepancy somewhere here. Any clue?
Thanks!
View comment · Posted Aug 03, 2021 · Frédéric Mauroy
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Frédéric Mauroy commented,
Hello all,
we have the "Support Suite Pro" with 10 seats. I need to give access to a new staff member to manage Guide articles, but we reached a limit:
So I thought that by removing this right to existing members that do not really need it, I would be able to give him the proper access. But even after waiting a few minutes and several Ctrl-F5, the items are still disabled in the list as above. Am I doing something wrong? Is this info stored in cache for a long period of time maybe?
Thanks for your help
View comment · Posted Aug 02, 2021 · Frédéric Mauroy
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