Frédéric Mauroy

1. People
2. ...
3. Team members and groups
4. Setting roles and access in Zendesk Admin Center

Hello all, we have the "Support Suite Pro" with 10 seats. I need to give access to a new staff member to manage Guide articles, but we reached a limit: So I thought that by removing this right to ...

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• Frédéric Mauroy
• Created August 02, 2021 14:54
• 0 votes

1. People
2. ...
3. Team members and groups
4. Setting roles and access in Zendesk Admin Center

Possible improvement to Zendesk ;-) Have a list of all users taking seats, and for what part of the system. In our case we had only 10, so several clicks were needed to isolate those, but imagine c...

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• Frédéric Mauroy
• Created August 04, 2021 10:00
• 0 votes

1. People
2. ...
3. Team members and groups
4. Setting roles and access in Zendesk Admin Center

Thanks a lot for the clarification, I must have missed something when reading about how seats are counted. I removed a user that didn't need admin rights anymore and I've been able to add the new a...

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• Frédéric Mauroy
• Created August 04, 2021 09:57
• 0 votes

1. People
2. ...
3. Team members and groups
4. Setting roles and access in Zendesk Admin Center

Hi Dave, thanks for your quick reply. We have 10 agents in Zendesk Support, and the new user is such an agent already. Could this mean a non-agent user has been set as having Guide access? Does suc...

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• Frédéric Mauroy
• Created August 03, 2021 07:21
• 0 votes