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Martin
Joined Apr 04, 2022
·
Last activity Aug 13, 2024
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Latest activity by Martin
Martin created a post,
We've enabled the auto-open ticket for messaging tickets in the omnichannel routing. At this moment we handle all tickets the same, so email + messaging tickets.
It would be nice if the messaging tickets would be auto-offered to available agents and put into the inbox of an agent on SLA. For example:
Martin has a maximum of 5 emails and 3 messaging tickets in his inbox. He's always working on SLA's. When he's working on a ticket with a SLA of +54 minutes and a messaging tickets comes in with an SLA of +2 hours, the ticket should be assigned to the inbox of the user instead of auto-opened en overwrites the current ticket due to first reply priority.
Thanks.
Posted Aug 13, 2024 · Martin
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Martin commented,
Please make this happen, very old issue and already raised many times!
View comment · Posted Mar 19, 2024 · Martin
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Martin created a post,
Would be nice to have a function to remind someone to check an article on a specific date/time.
This was you create a sort of calendar for reminders for specific articles.
Posted Nov 23, 2023 · Martin
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Martin commented,
Yes wanted feature this one!
View comment · Posted Nov 23, 2023 · Martin
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Martin commented,
Hi!
I cannot find the $(document).ready(function() { in the JS.
I do not seem to manage to get the coloured notes right.
In CSS I did this:
p.fyi {
background-color:lightblue;
border: blue solid 1px;
padding: 10px;
margin:10px;
color:black;
font-style:italic;
text-align:left;
}
p.important {
background-color:pink;
border: red solid 1px;
padding: 10px;
margin: 10px;
color:black;
font-style:italic;
text-align:left;
}
p.internal_note {
background-color:khaki;
border: goldenrod solid 1px;
padding: 10px;
margin: 10px;
color:black;
font-style:italic;
text-align:left;
}
In JS I did this:
$(document).ready(function(){
$("p:contains('Disclaimer:')").adaClass(* important');
$("p:contains('Important:')").addClass(important');
$("p:contains('Note:')").addClass('fyi');
$("p:contains('FYI:')").addClass('fyi');
§("p:contains('Tip:')").addClass('fyi'):
§("p:contains('Internal Note:')").addClass('internal_note');
if(HelpCenter.user.role=="agent"){
$(".internal_note").show();}
if(HelpCenter.user.role=="manager"){
$(".internal note").show();}
Added the $(document).ready(function(){ myself at the bottom of JS..
View comment · Posted Apr 04, 2022 · Martin
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