Jorge Moreno
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Last activity
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Activity overview
Latest activity by Jorge Moreno-
Jorge Moreno created a post,
Using widget for site surveys
AnsweredHi, Would there be a way by any chance to use to Chat widget to prompt surveys to gather feedback about the page they are in? We have an early stage platform and would love to be able to automatica...
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Jorge Moreno commented,
Hi, good idea, I have three things I wanted to ask/suggest:- Is it possible to prefill using a macro, any way to apply a macro using url?- If not possible, how do I go about prefilling the descript...
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Jorge Moreno commented,
This, it would help a lot avoid manual errors right now on our processes
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Jorge Moreno commented,
Hi!! If I schedule a report to be sent monthly on the 31st, will it automatically send it on end of month on shorter months, or will this cause the scheduled report to not be sent? Thanks!
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Jorge Moreno commented,
Hi!We are looking into creating a report that would show the attributes grouped in custom brackets:Tickets resolved within 3 daysTickets resolved within 3 to 5 days and so on, is there a way to def...
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Jorge Moreno commented,
Hi all, Haven't been able to read through all the comments, so I'll ask myself:Is there a way to populate fields like form and custom fields when creating a child ticket? IF I want to send a tick...
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Jorge Moreno commented,
Hi, Is there a way to track SLA's after a ticket is escalated (assigned to a particular group)? We escalate complaints after solving some incidents, and we want to be able to set SLAs (first reply ...
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Jorge Moreno commented,
Ok tags or custom field filtering was important in this case. So, it seems like I can easily add the unsolved tickets that include a particular tag at the end of the month, when the report is gener...
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Jorge Moreno commented,
Forgot to add: the moment the ticket is is tagged, it is also escalated, so any of those two actions would work to start counting
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Jorge Moreno created a post,
Capture time metric
AnsweredHi, I would like to be able to capture the "time between the moment a ticket receives a particular tag until the first public reply, so I can have a query showing how many tickets fell under the di...