Maulik

Need this feature ASAP! The entire experience of asking customers to enter details again is not an ideal experience. It defeats the purpose of asking customers to sign-in.

This is very important and from a customer experience POV its a broken experience where we have to ask for contact details again when customer has already signed in. 


Other platforms have a very simple flow and they are automatically updating user details, please take a look at that as well. 

Please come up with a simple implementation to authenticate/validate signed in users. The process mentioned about creating JWT & etc is a vast project. 

Ideally if someone has signed in on Helpcentre then those details should be auto captured.

I agree with this request, we are asking our customers to sign in on Helpcentre and then raise chat. However Zendesk doesn't identify or provide a way to verify/authenticate the email address.