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Chris Wisialowski
Joined Nov 10, 2021
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Last activity Jan 30, 2023
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Latest activity by Chris Wisialowski
Chris Wisialowski commented,
Thank you!
View comment · Posted Feb 22, 2022 · Chris Wisialowski
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Chris Wisialowski commented,
If our organization doesn't use the organizations functionality within Zendesk. is there a way that doesn't involve 3rd part apps to prevent this from happening?
This seems to happen if another support team uses their ticket system to send us a request.
Any insight so that we can stop this would be much appreciated.
Thank you,
View comment · Posted Feb 21, 2022 · Chris Wisialowski
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Chris Wisialowski commented,
Something our team has been facing more and more frequently lately is a failure to auto create tickets. We use the Five9 Adapter and until very recently every ticket was auto-created as the call commenced. However, now it's inconsistent and seemingly happening at random to agents. This is causing some missed information on the ticket.
Is there a scenario where if an agent answers the call and has a connection with an enduser where the ticket should not be auto-created?
View comment · Posted Jan 26, 2022 · Chris Wisialowski
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Chris Wisialowski commented,
So, just to be clear, if we use the numeric field to identify account numbers, then i want to pull a report that shows, Agent A tickets for account number 12345 and see a nice view of all tickets on that account , i cant?
View comment · Posted Dec 07, 2021 · Chris Wisialowski
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