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Sean Tassi

Joined Dec 21, 2021

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Last activity Sep 07, 2023

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Latest activity by Sean Tassi

Sean Tassi commented,

Community comment Feedback - Ticketing system (Support)

Amisha, 

When in September can we expect the new customisation to be available?

  • Option to always have the composer collapsed when you open a ticket to have more reading space

The loss of reading space is killing our workflow.

View comment · Posted Sep 05, 2023 · Sean Tassi

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Sean Tassi commented,

CommentWhat's new in Zendesk

Hey there, 

Just noticed that after searching for a personal macro (when replying to an email), it saves the same typed search for the next ticket. Not sure if this is being A/B tested or if it's a bug, but its really bad for workflow, all my colleagues agree. Hopefully this can be reverted (sorry if this is not exactly the right place to raise this). Thanks

View comment · Posted Dec 21, 2021 · Sean Tassi

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