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Aleksandra

Joined Nov 10, 2021

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Last activity Nov 10, 2021

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Aleksandra commented,

CommentBuilding reports

 

Hey! We are also trying to analyze our users' activity in the IVR. We would like to analyze the data related to users' interaction with the menu levels, the most commonly pressed keys and the abandonment rate in each menu level. Is that possible with Explore? If not are you planning to implement that in the near future. Also, if it is not possible with Explore, can we get this data by connecting to the Zendesk API? 

Looking forward to hearing from you (: 

View comment · Edited Nov 10, 2021 · Aleksandra

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