Küsters, Ann-Kristin
-
Total activity106
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes58
-
Subscriptions42
Activity overview
Latest activity by Küsters, Ann-Kristin-
Küsters, Ann-Kristin commented,
Great feature. We agree that the button could be moved. Also we would love to filter for costumer fields, subject, assignee, requester, organisation.
-
Küsters, Ann-Kristin commented,
Hi, not sure if that is the best way, I would design a macro with the ticket field placeholder {{ticket.ticket_field_<field ID number>}} to transfer the ticket field information into the descriptio...
-
Küsters, Ann-Kristin commented,
Hello, we are also looking for displaying the e-mail address instead or in addition to the name. a.) Seeing the same name for different e-mail-addresses can be quite dangerous. We often (several ti...
-
Küsters, Ann-Kristin commented,
Thanks, yes that would be an option. That is how we add tags to those tickets at the moment. We were hoping to find another way (more automatically).
-
Küsters, Ann-Kristin created a post,
Tag setting while writing with particular end users in side conversations (e-mail)
We are looking for a way to tag tickets as soon as we start a side conversation with particular end users. Use case: A customer writes a question that agents cannot solve by themselves. An agent ...
-
Küsters, Ann-Kristin commented,
Hi, we have the same issue. We manually add the e-mail-address by copy and paste several times a day. Agents have to remember adding the mail address manually. This is quite time consuming.