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Sean L.
Joined Dec 28, 2023
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Last activity Dec 28, 2023
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Latest activity by Sean L.
Sean L. created a post,
Post Feedback - Ticketing system (Support)
Hi Team,
It would be amazing to have a Missed Call Leg trigger. That sends an email/slack any time a call is missed and pushed to another associate. We are currently limited to call disposition which does allow us to see when contacts are missed by one agent and pushed to another.
This will help us with coaching and associate time management.
Posted Dec 28, 2023 · Sean L.
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