Dante Zanoni
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Total activity16
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Last activity
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Member since
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Following0 users
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Votes1
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Activity overview
Latest activity by Dante Zanoni-
Dante Zanoni commented,
Hello I've added this filed and trigger and still have no option to text back even though they call, and I did check the box for that form not sure what i am doing wrong. Dante
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Dante Zanoni commented,
Can the end user or customer see email side conversation?
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Dante Zanoni created a post,
Using text as a reply option regardless of what channel customer uses.
We in our organization use Zendesk for Health Care/Social Services. When a customer reaches out, we ask them what their preferred channel of communication is, when they submit a ticket via our web...
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Dante Zanoni commented,
If a Contributor submits a ticket, and they are sent a CSAT, are thy able to give feedback or will access be denied like that of an Agent or Light Agent? Thank you Dante Zanoni
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Dante Zanoni commented,
If I stick myself in that group of Light Agents as an Agent, they will still get notification of the ticket correct, via their email? Which in turn allows them to log into the platform?
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Dante Zanoni commented,
Hello, Right now I am the sole agent with many light agents, as we start this new programs. If create a group of only light agents, can I assign a tickets to them, Or do you have to have an Agent...
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Dante Zanoni commented,
Thank you Cheeny, I am familiar with some of the permissions of light agents. I guess my question is; Is there any way to have a side conversation where myself, as the sole agent assigned to the t...
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Dante Zanoni commented,
So light agents are able to log into platform to see ticket thread even if they were not assigned the ticket. I only assigned the ticket to myself and no other group. I only cc'd some light agent...
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Dante Zanoni commented,
Is there anyway to have a private side conversation with either the end user or one of the light agents within the ticket so all other cc'd light agents aren't able to see it? I've tried side conv...