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Slobodan Pejnovic (Solutions)

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Latest activity by Slobodan Pejnovic (Solutions)
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    Slobodan Pejnovic (Solutions) commented,

    1. Support
    2. ...
    3. Ticket management
    4. About ticket archiving

    Hi Nicole, I believe we're definitely using the classic one :) This meaning, I suppose, redaction is not possible on Archived tickets? Thanks, Slobodan

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    Slobodan Pejnovic (Solutions) commented,

    1. Support
    2. ...
    3. Ticket management
    4. About ticket archiving

    Hi Nicole, Thank you for coming back to me.  The agent workspace here looks nothing like the one I'm seeing in tutorials. I cannot find these 3 dots anywhere as per the guide that would give me the...

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    Slobodan Pejnovic (Solutions) commented,

    1. Support
    2. ...
    3. Ticket management
    4. About ticket archiving

    Hi Zendesk! Is it possible to redact archived tickets?  We are using the ticket redaction app and it doesn't seem to be possible.  Thanks in advance! Slobodan

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