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Phillip Kuhn's Avatar

Phillip Kuhn

Joined Aug 29, 2023

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Last activity Aug 29, 2023

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Phillip Kuhn commented,

CommentManaging Talk

I am super confused by the direction that Wait greetings should be 10-15 seconds. 
Would that not play the 15 second greeting on a loop? 
Or is a Wait Greeting different than Wait Music?
We handled our Wait and Hold files by recording multiple informational messages and then spacing them into a single music audio file for upload.
Assuming the way we did it is the correct method, I do find the use of the term 'Greeting' to be very confusing here. 
Just my opinion here, but 'Hold' and 'Wait' would be better classed as 'Message', or 'Music', or something that helps delineate the order the files are employed. 'Greeting' should be used only for the first audio recording callers would hear, not for each subsequent recording.

View comment · Posted Aug 29, 2023 · Phillip Kuhn

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