ccahoon

Crucial need for CHATS #Wrap-up time

Hi @Prakruti Hindia

I've reviewed your advised Agent Workspace and Messaging refrences.

And also the applicable area of Chat Routing settings : https://support.zendesk.com/hc/en-us/articles/4408836490138

However not able to find a solution to a fundamental requirement of a Chat service.

Where/how can you set the Agent Routing to apply a set time delay (i.e. 2mins) before serving another chat request to an agent whom has just finished a previous chat?

We need WRAP UP time for the just finished chat - especially if the customer may have disconnected & the Agent hasnt time to Change status to AWAY before being auto served a new chat customer.