Margarita Obrador Almodóvar
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Last activity
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Activity overview
Latest activity by Margarita Obrador Almodóvar-
Margarita Obrador Almodóvar commented,
Hi @... Thank you very much! I am reviewing the data thanks to these new metrics and I wanted to know if I have a way to get the average of the first time this Ticket field has been modified to the...
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Margarita Obrador Almodóvar commented,
Hi @... Thank you very much for this! it helped me to get closer to the desired data. with this, what I would need is to be able to get the average (in minutes) since a ticket was created until it...
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Margarita Obrador Almodóvar created a post,
timestamp - update tickets according to custom ticket fields
AnsweredHi team! I am trying to get times (min) since a ticket is updated from a custom ticket variable. In this case, I have a "step" variable that determines what state the ticket is in (within the Pendi...
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Margarita Obrador Almodóvar commented,
Hi @... Many thanks for your help on this! it works perfectly :)
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Margarita Obrador Almodóvar created a post,
Show tickets not updated for the last month - Explorer
AnsweredI am trying to create a query in which: - show me those tickets that are open and there has been no update in the last 3-4 weeks. I am trying to apply a date filter, to exclude them, but it only sh...
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Margarita Obrador Almodóvar commented,
Hi @... Thanks for your help on this! :)
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Margarita Obrador Almodóvar created a post,
Triggers and OOO
AnsweredHi team! I'm trying to check the triggers created to assign tickets to certain agents automatically. I want to be able to see how to make them not apply if the agent is OOO. Is there any way to co...