Margarita Obrador Almodóvar

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Recent activity by Margarita Obrador Almodóvar Recent activity Votes
  • timestamp - update tickets according to custom ticket fields


    Hi team! I am trying to get times (min) since a ticket is updated from a custom ticket variable. In this case, I have a "step" variable that determines what state the ticket is in (within the Pendi...

  • Show tickets not updated for the last month - Explorer


    I am trying to create a query in which: - show me those tickets that are open and there has been no update in the last 3-4 weeks. I am trying to apply a date filter, to exclude them, but it only sh...

  • Triggers and OOO


    Hi team!  I'm trying to check the triggers created to assign tickets to certain agents automatically. I want to be able to see how to make them not apply if the agent is OOO. Is there any way to co...